Refund policy

We make every effort to process your order within 48 hours, however orders placed over weekends or holidays may take a little longer. Once your order is processed you will receive an order confirmation followed by a shipping confirmation. Brooklyn Clothing Co. is not responsible for any delays and/or damage caused in-transit by the delivery service or customs agencies.

Shipping North America | $15-$25 Flat Rate

Expedited Canada Post & or DHL
Tracking Number Provided
5-7 Business Days
Viberg Boots being shipped to the United States will not endure duty charges

Shipping Europe & Rest of the world | $95-$110 Flat Rate

Surface shipping Canada Post
Tracking Number Provided

Returns Policy

May return for exchange or in-store credit only.
Must be in original packaging and new condition.
Buyer pays shipping
Buyer pays shipping for exchange to and from (This price can vary on location) please email calgary@brooklynclothing.com for quote.
No refunds on original shipping charges.
All "Sale" or Discounted items are final sale
Must return within 7 days of receiving item
Must ship returning items through USPS or DHL & declare as "Canadian Goods Return"
Final sale on all collaboration, special orders and exclusive items.

EU Return Policy
- 14-day withdrawal window — customers have 14 days to notify you
- Return timing — how long after giving notice they have to send items back
- Refund timing — when they can expect their refund
- Return shipping responsibility — who pays for return shipping
- Standard outbound shipping refund — you must refund the standard delivery cost (not premium/express)
- Exemptions — any product categories excluded from the right of withdrawal
- How to start a request — include this link for customer accounts: https://shopify.com/6706397251/account