We make every effort to process your order within 48 hours, however orders placed over weekends or holidays may take a little longer. Once your order is processed you will receive an order confirmation followed by a shipping confirmation. Brooklyn Clothing Co. is not responsible for any delays and/or damage caused in-transit by the delivery service or customs agencies.
Free shipping in Canada for orders over CAD 350.
Free shipping in the Continental USA for orders over CAD 450.
Shipping North America - $20-35 CAD
Alberta - $20 CAD
Rest of Canada - $29 CAD
Continental USA - $35 CAD
- DHL Express Outside of Canada
- Purolator inside Canada
- Tracking Number Provided
- 5-7 Business Days
- Viberg Boots being shipped to the United States will not endure duty charges
Shipping Europe & Rest of the world | $95-$110 Flat Rate
- DHL Express
- Tracking Number Provided
Returns Policy
- May return for exchange or in-store credit only.
- Must be in original packaging and new condition.
- Buyer pays shipping
- Buyer pays shipping for exchange to and from (This price can vary on location) please email support@brooklynclothing.com for quote.
- No refunds on original shipping charges.
- All "Sale" or Discounted items are final sale
- Must return within 7 days of receiving item
- Must ship returning items through USPS or DHL & declare as "Canadian Goods Return"
- Final sale on all collaboration, special orders and exclusive items.
Brooklyn Clothing is not responsible for any customs duties, taxes, brokerage fees, or other import charges associated with your order. International shipments may also experience delays while being processed through customs. Any additional charges assessed upon arrival are the responsibility of the customer.
U.S. Orders
As of August, 2025, the de minimis exemption has been removed. All orders shipping to the United States, regardless of value, may now be subject to duties, taxes, and customs clearance.
These charges are determined by U.S. Customs and other applicable authorities and are the responsibility of the customer.
Orders valued under $2,500 USD may be subject to duties of up to 35% when the goods do not qualify for preferential treatment under CUSMA/USMCA.
Orders valued over $2,500 USD require formal customs entry and may require the customer to provide an importer tax ID, such as an EIN or SSN.
Brooklyn Clothing provides all required customs documentation with every international shipment, including HS codes and country-of-origin information, to help ensure your order moves through customs as smoothly as possible.
Please note that duties, taxes, brokerage fees, and other import charges are not included in your order total at checkout. For the most accurate information regarding potential charges, we recommend contacting your local customs office before placing your order.
If a shipment is refused due to unpaid duties, taxes, or other import charges and is returned to Brooklyn Clothing, the order will be subject to a 25% restocking fee. Any original shipping charges paid at the time of purchase are non-refundable.
For product information and inquiries, please send an email to chase@brooklynclothing.com.
For returns and exchanges, buying, and other inquiries, please send an email to support@brooklynclothing.com. If you are reaching out in regards to an order please include your order number in the subject line. We are a small team, and will respond as soon as we are able to. For urgent matters, please call the shop at 403-283-4006. Thank you for your patience, interest, and support.
-
EU Return Policy
- 14-day withdrawal window — customers have 14 days to notify you
- Return timing — how long after giving notice they have to send items back
- Refund timing — when they can expect their refund
- Return shipping responsibility — who pays for return shipping
- Standard outbound shipping refund — you must refund the standard delivery cost (not premium/express)
- Exemptions — any product categories excluded from the right of withdrawal
- How to start a request — include this link for customer accounts:
https://shopify.com/6706397251/account